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Best Gorgias alternatives
We put Gorgias head to head with the 6 closest rivals we have tested, so you can switch on evidence, not a hunch.
Where Gorgias can fall short
6 alternatives worth your time
Help Scout
4.5 out of 54.5Email-first support that feels personal.
Unlike Gorgias, Help Scout ships a genuine free tier, so you can start without a card and only pay once it earns it.
- Well established product with an active user base
- Regular updates and clear roadmap
Intercom
4.4 out of 54.4AI-first customer service and messaging.
Intercom edges out Gorgias in our testing, scoring 4.4 to 4.3 overall.
- Well established product with an active user base
- Regular updates and clear roadmap
Crisp
4.3 out of 54.3Affordable live chat and shared inbox.
Unlike Gorgias, Crisp ships a genuine free tier, so you can start without a card and only pay once it earns it.
- Well established product with an active user base
- Regular updates and clear roadmap
Front
4.3 out of 54.3A shared inbox that blends email and support.
Front is the pick when you want a shared inbox that blends email and support., and it leads on ease of use.
- Well established product with an active user base
- Regular updates and clear roadmap
Zendesk
4.2 out of 54.2The enterprise help desk standard.
Zendesk is the pick when you want the enterprise help desk standard., and it leads on ease of use.
- Well established product with an active user base
- Regular updates and clear roadmap
Freshdesk
4.2 out of 54.2Help desk software with a generous free tier.
Unlike Gorgias, Freshdesk ships a genuine free tier, so you can start without a card and only pay once it earns it.
- Well established product with an active user base
- Regular updates and clear roadmap
Gorgias vs the alternatives
| Tool | Our score | From | Free tier | Best for |
|---|---|---|---|---|
| 4.3 | $10/mo | No | Helpdesk built specifically for ecommerce. | |
| 4.5 | $22/mo | Yes | Email-first support that feels personal. | |
| 4.4 | $39/mo | No | AI-first customer service and messaging. | |
| 4.3 | $25/mo | Yes | Affordable live chat and shared inbox. | |
| 4.3 | $19/mo | No | A shared inbox that blends email and support. | |
| 4.2 | $19/mo | No | The enterprise help desk standard. | |
| 4.2 | $15/mo | Yes | Help desk software with a generous free tier. |
Switch to Help Scout
Unlike Gorgias, Help Scout ships a genuine free tier, so you can start without a card and only pay once it earns it. It is the Gorgias alternative we recommend first for most people.
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